Warranty Policy
The System Warranty provides customers with the confidence and security of knowing that their cabling system will deliver the performance they expect to meet their long term networking needs. The program offers a 25-year standards based performance warranty that applies to all registered links and/or channels in an installation. The warranty does not cover active devices used for power, monitoring or control. The program guarantees that these registered links and/or channels will meet minimum performance requirements as specified in the Commercial Building Telecommunications Cabling Standards. With this baseline of performance, customers are assured that their cabling system will support current and future networking applications designed to run on their cabling system.
If these registered links and/or channels fail to meet the specified performance requirements, the warranty will cover the repair or replacement of defective connectivity hardware and/or cable, including, the cost of the labor associated with this repair or replacement per the terms of the warranty.
In addition, the program provides one point of contact for system issues, simplifying issue resolution. For customers, the one point of contact is their original Alston Certified Installer or Alston Project Authorized Installer.
Requirements of the program include verified compliance with design, installation, operation, and maintenance practices as well as test, labeling and administration procedures as specified in the Commercial Building Telecommunications Cabling Standards. These requirements help ensure that all links and/or channels will support expected performance requirements and help facilitate easy moves, adds, and changes, decreasing the customers’ overall cost of ownership over time.